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Reporting maintenance

Reporting Maintenance

General Repairs

If something in the premises requires maintenance, leaks or needs fixing you should advise your Property Manager at Property Manager at Raine & Horne MOUNT MAUNGANUI as soon as possible. We require all general repairs to be lodged to our office in writing and you can lodge the request through via email. We will endeavour to respond to your request as soon as possible.

Urgent Repairs

Should an emergency occur during business hours, please call your Property Manager.

Smoke Alarms

It is a legal requirement for all rented properties to have smoke alarms. Should you believe for any reason the smoke alarm(s) installed are not working, please contact your Property Manager immediately. Protect your safety by being vigilant and report to us any issues to ensure your safety in the case of a fire. If the batteries are not functioning, please contact your Property Manager as soon as possible as you may be responsible for battery replacement.

Air conditioners

Please, regularly clean any filters and intake vents to ensure there is no build-up of dirt and dust, and that the air conditioner is able to draw in air effectively, not hindering performance, or in the worst-case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Please also note that if an air conditioner breaks down due to filters and vents not being kept clean, costs to rectify the damage or even replace the unit may be charged to tenants.

Fireplaces

If the property you are renting has a fireplace, this cannot be used unless you have been given permission from Raine & Horne MOUNT MAUNGANUI in writing. Sometimes these are ornamental, or the flue/chimney has been blocked up. Using them could cause a fire to occur.

Strict No Smoking Policy

All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property, they will be responsible for specialised cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours. This can easily run into the thousands of dollars and is charged to the tenant.

Fixtures and Fittings

If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing to your Property Manager and it must be approved by the owner.

Picture Hooks

If you wish to install any new picture hooks, please let your Property Manager at Raine & Horne MOUNT MAUNGANUI know in writing what type of hooks you wish to use. Please assess the type of walls that are in the property and the type of picture hooks that are suitable. Raine & Horne MOUNT MAUNGANUI will let you know in writing if you are permitted to install appropriate picture hooks.

Taps leaking

Please report any taps leaking either from a tap head or tap handles. This includes washing machine taps. Sometimes washing machine taps will leak only when connected to automatic washing machine hoses as the tap water pressure exposes leakage in the taps.

Lawn Maintenance

Please ensure that lawns are regularly mowed and edged, keeping them neat and tidy. Should you wish to have someone regularly mow your lawn, let your Property Manager at Raine & Horne MOUNT MAUNGANUI know and we would be happy to recommend a service to you. This is a cost to the tenant. Weeding of garden beds, inside lawns, paths, paving, and other outside areas is the responsibility of the tenant. Trimming of bushes and shrubs in and around the garden is also the responsibility of the tenant.

Pool/Spa Cleaning

Pool/spa cleaning and maintenance, unless it is agreed that the landlord will be supplying a regular cleaning and maintenance service as per your tenancy agreement, this will be a tenant responsibility.

Please note that if regular cleaning does not occur by the tenant, high costs can be incurred to bring it back to its original clean state. If this occurs, this will be at tenant's cost. It is also a tenant's responsibility to ensure that the pool/spa is kept topped up with water and the tenant must not empty the pool/spa without written approval from Raine & Horne MOUNT MAUNGANUI

Any damage to the pool & equipment from lack of cleaning/maintenance will be charged to the tenant. Supplying of pool treatment chemicals will be a tenant's responsibility, at the tenant's own cost.

Pool/Spa Fences and Gates

Raine & Horne MOUNT MAUNGANUI must be notified immediately if fences and gates are not functioning correctly, and the gate fails to self-close promptly when opened. State pool/spa regulations must be upkept at all times.